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The player from Portugal had requested a withdrawal two weeks ago but had not received his winnings. He was facing difficulties due to repeated issues with the verification of his documents, which the casino claimed took up to 48 hours to process. Despite providing clear images of his passport, he had not received any updates after over a week of waiting. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint. When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory.
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Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others. The security of the players is a serious concern for Donbet Casino. Here are the main steps taken to provide a decent security level so players don’t have to worry about their data safety.
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